1. Warranty Card
1.1. The product warranty is for a period of twelve (12) months from the date of original purchase. Any defect caused by faulty materials or workmanship will be repaired free of charge where possible during this period by PureGenex. If a repair is not possible, the product will be replaced free of charge.
1.2. PureGenex warrants, to the original purchaser only, that this product will be free from defects in materials and workmanship under normal and proper usage for the reasonable useful life of the product. PureGenex’s obligation in year 1 of this warranty is limited to replacing or repairing, at PureGenex’s discretion, products or parts determined by PureGenex, or its authorised agent, to be defective in materials or workmanship. If the original product has been superseded, a replacement may be made with a current model of the same quality and equivalent function.
1.3. Warranty provision is undertaken by specialist engineers. Warranty liability resides with PureGenex entirely and not with third party service providers such as engineers or lease companies. By placing an order you agree to be entirely bound by this condition and will not hold any third party service provider or lease company liable in any way for issues that may arise under warranty, be they direct or consequential.
1.4. The customer shall promptly notify PureGenex if the Products need service or are not operating correctly. Failure by the Customer to notify PureGenex within 24 hours of the Customer first becoming aware of such failure or incorrect working shall free PureGenex from all obligations to investigate or correct such failure or incorrect working. Breakages must be reported within 48 hours of delivery and if not they will be deemed the customers responsibility.
1.5. This guarantee is subject to the following provisions :-
1.6. The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
1.7. The product must be correctly installed and operated in accordance with the instructions in the manual provided
1.8. The product must be used solely for the purposes of providing the treatments detailed within the training materials.
1.9. The guarantee will be invalid if the product is re-sold or has been damaged by inexpert repair.
1.10.Specifications are subject to change without notice.
2. Repairs
2.1. For full height floor standing units, our authorised service partners will attempt to complete any repairs at the original installation location. However, there may be times when the product has to be taken away for further testing. If this happens, you will not be charged for collection or return of the product within the terms of this guarantee.
2.2. If a temporary loan device is provided during repair, this device will remain the property of the PureGenex. A security deposit will be required, against which repair of any damages recorded upon return of the loan device will be deducted. This security deposit will be 15% of the prevailing purchase price of a new unit.
2.3. PureGenex aims to repair or replace faulty products within 14 working days, but sometimes may take longer do to unforeseen circumstances. The customer accepts this as reasonable and does not hold PureGenex liable for any losses or costs arising out of delays in repairing any product.
2.4. Any service response times stated by PureGenex are approximate only and shall not form part of the Contract. PureGenex will use all reasonable endeavours to meet the stated response times, however PureGenex shall not be liable for any direct or indirect or consequential loss or damage arising from its failure to meet such response times, howsoever occasioned.
2.5. Warranty of any replacement parts is limited to 180 days or the unexpired portion of the warranty period of the product on which the parts are being used, whichever is longer.
2.6. In the case of smaller products and products that can be moved (I.e. are tabletop/ trolley based) we provide a back to base service for repairs. To obtain warranty service, the purchaser should return the product or the defective part(s), by recognised courier only, carefully packed and in such a manner as to maintain the safety of the equipment with proof of purchase date to PureGenex. In any event, all shipping expenses are the purchaser’s responsibility.
2.7. If a site visit or engineers assessment takes place and it is determined that there is no fault, or the apparent cause of the fault is due to the customer not operating the equipment properly, or the equipment has malfunctioned due to improper use or abuse the customer becomes liable for all costs relating to that site visit without exception. Site visits are only available within 50 miles of our offices.
2.8. If a unit is returned to base for a warranty repair and no defect is found, or the defect is not covered under the scope of this warranty, the customer accepts responsibility for all shipping costs associated with the collection and return of the unit.
3. Disclaimer
3.1. Notwithstanding anything else contained in this Agreement, the customer wholly agrees that PureGenex shall not be liable to the Customer for loss of business, profits or contracts or other indirect or consequential loss whether arising from negligence, breach of contract or howsoever.
3.2. The manufacturer disclaims any liability for incidental or consequential damages. This guarantee is in addition to, and does not diminish, your statutory or legal rights.
4. Customer Support Contact
In the event of a problem with the product within the guarantee period, please contact PureGenex via one of the following approved methods only :-
Web :- Complete the contact form via the PureGenex web site (www.puregenex.co.uk)
eMail :- support@puregenex.co.uk